Patient Accounts Specialist

The Patient Accounts Specialist assists the organization’s billing department by providing patient account services, contributing to managing accounts receivable balances, and ensuring patient satisfaction as it relates to billing for health services.

Essential Job Functions

  • Manages all patient phone calls directed to the billing office.
  • Returns all patient voicemail’s within a 24 hour turnaround time.
  • Provides resolution to all patient inquiries and involves additional team members/supervisors as necessary.
  • Properly documents all call activity within the patient account.
  • Verifies patient insurance for same day appointments and communicates necessary information to registration staff.
  • Assists patients with changing their designated Primary Care Provider (PCP) as needed.
  • Collects payments from patients when referred by registration staff.
  • Sets up and manages payment plans as necessary, keeping payment information current to ensure timely collection of balances.
  • Understands the financial inquiry portion of patient accounts in order to provide explanations about balances and any activity (charges, adjustments, payments).
  • Assists patients with billing questions, interprets EOBs, and explains eligibility and benefits.


High School graduate (or GED) required.

At least 2 years (2+) experience in a medical billing office required.

Bilingual – English and Spanish required.

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